Shipping policy
- We will to get products to our customers as quickly as humanly possible.
- We subsidise shipping costs of items to create reasonable shipping prices country wide.
- We do not profit from shipping hence our low and honest shipping prices.
- Our primary shipping services are Post Haste & Mainfrieght.
Shipping Table
Here is an easy table to show product shipping costs and delivery method.
| Product | Auckland | North Island | South Island |
| Clothing, Surf Accessories | Free | $10 | $20 |
| Skateboards, Bodyboards, Skimboards | $5 | $15 | $25 |
| Softboards (6'0" and under) | $9 | $19 | $29 |
| Softboards (6'1"+) | $19 | $29 | $39 |
| Shortboards | $29 | $39 | $49 |
| Mini Mals | $39 | $49 | $59 |
| Longboards, Soft SUPs | $59 | $69 | $79 |
| Stand Up Paddle Boards, Kayaks | $69 | $79 | $89 |
| KEY: GREEN = Door Delivery, Blue = Mainfrieght Depot, | |||
Tip: How the pricing works, is our base price is to Auckland and then it is simply $10 for North Island and $20 For South Island. The area fee is one time only per cart!=) This is great as it means you only pay the base rate on your 2nd, 3rd, 4th, 5th..item!!
Example 1:
1 x Skateboard to Christchurch = $25
2 x Skateboards to Christchurch = $30 ($5 + $5 + $20 )
Example 2:
1 x 6'0" Softboard to Wellington = $19
1 x 6'0" Softboard, 1 X Cover, 1 X Tie Down to Wellington = $19
Delivery Time/ Process
- Depending on your location your product should reach you within "2-5 business days".
- We use Post Haste for every item under 6'0" in height. They aim to deliver overnight for the North Island. Whilst also provide a 2 business day service to the South Island.
- Mainfrieght is used for all Surfboards, Softboards, Paddleboards and Kayaks over 6'0". They take up to 2 business days for North Island and up to 3 business days for South Island depending on location.
- Additionally, please note that delivery time is also based on "business" days. For example, if you place an order on Sunday, it's impossible for us to ship an item the same day as all the shippers are closed.
Please also note, to save delivery costs for customers, all Surfboards, Soft Boards, Kayaks and Paddle Boards over 6'0" going outside Auckland Region, will be sent to your closest Mainfrieght Depot for pick up by default.
All other products will be shipped directly to your home address.
If home delivery is required for a product above 6'0" this can be arranged for an extra fee. Just call us to organise before purchase.
All boards are wrapped, boxed and protected with the utmost care. Coastlines is not accountable for any damage caused during transit. If you receive an item with damage we can help process the claim with the freight company.